Terms & Conditions

BOOKING PROCESS

We have numerous ways in which bookings can be made and accepted: email (INFO@yorkshire-activity-centre.co.uk), using the contact form on our website or via telephone (01904379188). All bookings require either a £10 per person deposit or full payment at the time of booking to hold the date and time requested. You are advised which type of payment at the time of booking.

The remaining balance is due 14 days before an event.

CONFIRMATION

On receipt of the required payment and final availability check, you will receive confirmation of your booking – which will detail full venue contact details and any other specific information, including arrival time and a receipt for your payment. If you do not receive these details, contact us immediately. If you fail to do this and subsequently cannot find the venue you must accept full responsibility.

We can be contacted by phone MONDAY-FRIDAY between the hours of 10am – 4pm on 01904379188, alternatively we do have a voicemail answer machine system in place and endeavour to reply to any messages within 24hrs. Please have full details of your booked event to hand.

ARRIVAL TIMES

You must be ready to take part in your booked activity 20 minutes prior to a designated 'start-time' to enable sign-in and a full safety briefing to take place, unless advised otherwise on your booking confirmation.

The time stated on your confirmation is the start time not arrival time.

The booking will normally be treated as a cancellation in the event of late arrival with the loss of all monies and you will be turned away. Please take arrival times seriously allowing for any possible delays on route to our venue.

CANCELLATION

Your booking usually prevents others from booking at a specific time on a specific date and is therefore subject to a recognised cancellation policy for sporting activity bookings, which is in line with Regulation 6 within the Distance Selling Regulations issued by the Office of Fair Trading. This means that your deposit is non-refundable in the event of cancellation.

• More than 14 days notice: Deposit is non-refundable, but can be transferred to another date subject to availability
• Less than 14 days notice: Full payment is non-refundable
• No show: Full payment is non-refundable

We strongly recommend taking out event insurance to cover any unforeseen circumstances.

REFUND POLICY

Deposits are non-refundable. In the event of a cancellation with more than 14 days notice, deposits can be transferred to alternative dates subject to availability. Full payment cancellations within 14 days are non-refundable.

WEATHER CONDITIONS

All our activities take place outdoors. We operate in all weather conditions except for extreme circumstances where safety may be compromised. In the event that we need to cancel due to weather, we will contact you and offer alternative dates or a full refund.

We recommend bringing appropriate clothing for outdoor activities including waterproofs and warm clothing depending on the season.

AGE RESTRICTIONS & SAFETY

Minimum age requirements apply to all activities. Participants must be physically fit and able to take part. Anyone under the influence of alcohol or drugs will not be permitted to participate and no refund will be given.

• Air Rifle: Minimum age 10 years
• Archery: Minimum age 10 years
• Axe Throwing: Minimum age 10 years
• Crossbow: Minimum age 12 years
• Clay Pigeon Shooting: Minimum age 10 years
• Quad Biking: Minimum age 14 years

All participants must follow safety instructions at all times. Failure to do so may result in removal from the activity without refund.

LIABILITY

Yorkshire Activity Centre takes all reasonable precautions to ensure the safety of participants. However, outdoor activities carry inherent risks. By participating, you accept these risks and agree that Yorkshire Activity Centre, its staff, and representatives will not be held liable for any injury, loss, or damage except where caused by negligence.

We strongly recommend that all participants have appropriate personal accident insurance.

PHOTOGRAPHS & VIDEO

We may take photographs and videos during activities for promotional purposes. By participating, you consent to the use of these images. If you do not wish to be photographed, please inform staff on arrival.

DATA PROTECTION

We collect and store personal information in accordance with GDPR regulations. Your information will only be used for booking purposes and marketing communications (if you have opted in). We will never share your information with third parties without your consent.

CONTACT US

If you have any questions about these terms and conditions, please contact us:

EXCLUSION FROM OUR SITE

Yorkshire Activity Centre has the right, at all times, to refuse participants access to the booked activity at any stage of the booking and remove them from the venue if in their opinion the participants are under the permitted age; are the incorrect height or weight; are unfit to take part in the activity because of physical or mental impairment; are under the influence of alcohol or drugs; have arrived too late to take part in the pre-activity briefing; consider them to be a danger to themselves, other participants or members of staff; or are displaying aggressive and abusive behaviour (verbal or physical). If any of these occurrences apply, the booking will have been deemed to have been cancelled and cancellation charges will apply. There are no exceptions.

PERSONAL SAFETY AND HEALTH REQUIREMENTS

Whilst all our activities are as safe as they can be given their inherent physical dangers, it MUST be understood that all safety instructions, directions, warnings and all other instructions must be followed at all times during your time at the venue. You must listen carefully to all safety instructions and ensure you are wearing any safety equipment or clothing properly. If in any doubt you must seek further guidance and help from the team immediately.

You must not attempt to go beyond your capabilities or engage in risky or daring behaviour other than what is involved in the activity itself. It is a given that you undertake the activity with the full understanding of the risks involved and accept responsibility for your own safety together with that of any minors for whom you have responsibility.

You will be asked to sign a disclaimer before taking part in many activities to say you are mentally and medically fit and well. If you are in any doubt about the suitability of the activity for you, you must check with your GP prior to making any booking. If you refuse to sign a disclaimer at the venue you will not be able to take part and such an action will be treated as a cancellation.

ACTIVITY DESCRIPTIONS AND RESTRICTIONS

All the activities are described in as much detail as possible and are correct at the time each booking is made. All timings for activities are the total time for the sessions and not an indication of a per person allocation. From time to time activities do change both in price, type and duration.

Our team will make every effort to provide additional information and clarification about any of our featured activities, however customers are deemed to have thoroughly familiarised themselves with the activity description, all restrictions, including height, weight and age restriction as detailed on our websites before booking the activity. No responsibility can be accepted by us for an inappropriate booking if you do not familiarise yourself with all aspects of the activity in question at the venue chosen either on our website or through your own enquiries before placing a booking. This is your responsibility.

COMPLAINTS

If you are dissatisfied with your activity in any respect, or you have any other complaint about the activity provider or any other matter in relation to the venue or its performance, then you must speak to the team on the day and come to an agreement about how you can resolve the situation. It will not be considered reasonable if you have not brought your dissatisfaction to the attention of the team at the time and then complain later.

If you take part in an activity, either the booked activity or a replacement offered by the activity provider on the day, it is deemed that you consider that the activity of which you took part is entirely acceptable to you and that a complaint at a later date is unlikely to be considered.

Should you have a complaint about the actual booking process, please email: info@yorkshire-activity-centre.co.uk. All communications with Customer Services must be in writing, as this ensures that all aspects of the communication between us are clear and unambiguous. Once received, we will investigate and discuss the matter with the relevant parties. When we have gathered all the necessary information, we will get back to you.

OUR TERMS

All bookings will be subject to these same terms and conditions without exception. All customers will have deemed to have made themselves aware of these Terms & Conditions and will have accepted them in their entirety and without exception as part of their booking with us.

No verbal or other communication overrides these terms and conditions in any respect whatsoever.

SEVERABILITY

All of the provisions, clauses and paragraphs in these Terms and Conditions should be read and construed independently of each other. If any provision, clause or paragraph in these Terms of Business is held to be invalid or unenforceable, such provision, clause or paragraph will be struck out, and the remaining provisions, clauses and paragraphs will remain in force.

STATUTORY RIGHTS

Your statutory rights are not affected.

JURISDICTION

These Terms and Conditions are subject to the laws of England, Scotland and Wales and you agree to submit to the jurisdiction of the courts in area in which you are domiciled.

FORCE MAJEURE

The Company will not be liable for any delay or failure to carry out any of its rights, duties and responsibilities under these Terms and Conditions if the delay or failure is caused by circumstances outside of the control of The Company, including, but not limited to acts of god, war, civil disorder or industrial dispute.

WAIVER

Failure by this Company to enforce any of its rights under these Terms of Business is not to be regarded as a waiver of those rights unless the waiver is confirmed in writing.

If this Company decides to waive any of its rights under these Terms of Business, this will not inhibit this Company from enforcing those rights at any or all times in the future.

PRIVACY POLICY

If you wish to know how we use your data, please view our privacy policy which can be found on the footer of our website. All information received is kept securely in compliance with all current HSE and GDPR regulations and will not be passed on to 3rd parties.